REFUND POLICY

Last Updated: August 10, 2026

Refund Policy

At Larozemails, we are committed to providing reliable email infrastructure, dedicated mail server solutions, email marketing, and campaign management services.

Because some of our services require dedicated server resources, technical setup, configuration, and work performed specifically for individual customers, refund eligibility may vary depending on the service purchased and the stage of service delivery.

By purchasing our services, you acknowledge and agree to the terms of this Refund Policy.

1. Dedicated Mail Server Services

Dedicated mail server services may require us to provision server resources, IP addresses, storage, software, configurations, and other infrastructure specifically for your business.

Once a dedicated server or infrastructure has been provisioned, configured, or activated for your account, the associated fees may be non-refundable.

If you experience a technical issue with your service, please contact our support team. We will make reasonable efforts to investigate and resolve the issue.

2. Email Marketing Services

Email marketing services may involve strategy, campaign planning, content preparation, design, configuration, scheduling, and other work performed specifically for your business.

Once work has started, fees for completed or partially completed services may be non-refundable.

If you request cancellation before work begins, we may review the request and determine whether a refund is applicable.

3. Email Campaign Management

Campaign management services involve time and resources dedicated to preparing, configuring, managing, and monitoring your campaigns.

Once campaign work has started, a refund may not be available for work that has already been completed or performed.

If you need to cancel a campaign or service, please contact us as soon as possible.

4. Subscription Services

For recurring or subscription-based services, customers may cancel future renewals according to the applicable service terms.

Cancellation of a subscription generally prevents future billing but does not automatically create a refund for the current billing period.

If a service has already been provisioned or used during the current billing period, the applicable charges may remain payable.

5. Duplicate Payments

If you accidentally make a duplicate payment for the same service or invoice, please contact us.

After verifying the transaction, we may issue a refund for the duplicate payment where appropriate.

6. Billing Errors

If you believe you have been incorrectly charged, please contact us as soon as possible with the relevant invoice or transaction information.

We will review the billing issue and, where an error is confirmed, take appropriate corrective action.

7. Technical Service Issues

If you experience a significant technical problem with a Larozemails service, please contact our support team before requesting a refund.

We will first attempt to diagnose and resolve the issue.

Where a service cannot reasonably be provided due to a problem within our responsibility, we may consider an appropriate refund or service credit depending on the circumstances and applicable service agreement.

8. Non-Refundable Situations

Refunds may generally not be available in situations including:

• Dedicated infrastructure has already been provisioned

• A mail server has already been configured or activated

• Email campaign work has already started

• Campaign content or setup work has been completed

• Services have already been substantially delivered

• The customer violates our Terms of Service

• The account is suspended or terminated because of prohibited activity

• The customer uses our services for spam, phishing, fraud, or other abuse

• The customer provides incorrect or incomplete information that prevents service delivery

• The customer fails to provide information or access required to perform the service

• The customer simply changes their mind after service delivery has begun

• The request falls outside any applicable refund period

This list does not limit any refund rights that cannot legally be excluded under applicable law.

9. Cancellation Due to Prohibited Activity

If an account or service is suspended or terminated because of spam, phishing, fraud, abuse, illegal activity, or violation of our Terms of Service, the customer may not be entitled to a refund for unused or prepaid services, subject to applicable law.

We reserve the right to take immediate action when necessary to protect our infrastructure, customers, recipients, or third parties.

10. How to Request a Refund

To request a refund, please contact us using the billing or support contact information available on our website.

Your request should include:

• Your full name

• Company or business name

• Account information

• Invoice or transaction ID

• Service purchased

• Date of purchase

• Reason for the refund request

• Any relevant supporting information

Providing complete information helps us review your request more quickly.

11. Refund Review

All refund requests are reviewed individually based on:

• The type of service purchased

• Whether the service has been provisioned

• Whether work has started

• The amount of service already delivered

• The reason for the request

• The applicable service agreement

• Any applicable legal requirements

Submitting a refund request does not guarantee that a refund will be approved.

12. Approved Refunds

If a refund is approved, we will generally process it using the original payment method where possible.

The time required for the refunded amount to appear in your account may depend on your bank, card issuer, payment gateway, or other payment provider.

Larozemails is not responsible for delays caused by financial institutions or third-party payment processors.

13. Service Credits

In some circumstances, instead of a monetary refund, we may offer a service credit.

Any service credit will be provided at our discretion unless otherwise required by an applicable agreement or law.

14. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes to our services, business practices, or legal requirements.

When we make changes, we will update the Last Updated date at the top of this page.

We encourage customers to review this policy periodically.

15. Contact Us

If you have questions about this Refund Policy or wish to submit a refund request, please contact us.

Larozemails
Website: larozemails.store
Billing/Support Email: support@larozemails.store

We aim to review refund requests fairly and provide a clear response based on the circumstances of each request.